Legal & Compliance
Privacy Policy
Effective Date: April 20, 2025 · Last Updated: April 20, 2025
Texas Auto Club (“we,” “us,” or “our”) is a fully mobile car detailing business serving Austin, Texas and the surrounding metro area. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book our services, or communicate with us — including via SMS text messaging.
1 Who We Are
Texas Auto Club is a fully mobile car detailing business based in the Austin, TX metro area. We operate at texasautoclub.com and can be reached at (512) 855-3447 or WilliamTexasAutoClub@gmail.com.
2 Information We Collect
We may collect the following types of information when you interact with Texas Auto Club:
- ▸ Name — first and last name provided during booking
- ▸ Phone number — used for appointment communications and SMS messaging
- ▸ Email address — used for booking confirmations and follow-ups
- ▸ Service address — the location where you request detailing service
- ▸ Vehicle information — make, model, and condition notes for service
- ▸ Payment information — processed securely via Urable; we do not store card data
3 SMS / Text Messaging
Texas Auto Club uses SMS text messaging to communicate with customers who have opted in. This section addresses our SMS practices in compliance with carrier requirements and applicable law.
📱 SMS Program Details
Program name: Texas Auto Club Customer Communications
Message types: Appointment confirmations, booking reminders, arrival notifications, post-service follow-ups, review requests, and re-engagement offers.
Message frequency: Varies based on booking activity. Up to 5 messages per booking cycle.
Message & data rates: Message and data rates may apply depending on your carrier and plan.
Opt-in method: You opt in by submitting our online booking form at texasautoclub.com and checking the SMS consent checkbox, or by texting START to our number.
How to Opt Out: Reply STOP to any message at any time. You will receive one confirmation and no further texts will be sent.
How to Get Help: Reply HELP to any SMS, or contact us at (512) 855-3447 or WilliamTexasAutoClub@gmail.com.
No sharing of SMS data: We will not share, sell, or rent your phone number or SMS opt-in data to any third party for marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any service.
4 How We Use Your Information
We use the information we collect for the following purposes:
- ▸ To schedule, confirm, and deliver mobile detailing services
- ▸ To send appointment reminders and service notifications via SMS and email
- ▸ To follow up after service and request Google reviews
- ▸ To send promotional offers to existing opted-in customers
- ▸ To process payments through our booking platform
- ▸ To comply with legal obligations
5 How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We share limited information only with trusted service providers, including:
- ▸ Urable — our booking and CRM platform
- ▸ Twilio — our SMS delivery provider
- ▸ Google Analytics — website traffic analysis (anonymized)
These providers are contractually required to keep your information confidential and may only use it to perform services on our behalf.
6 Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking and contact records are typically retained for up to 3 years. You may request deletion of your data at any time by contacting us.
7 Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to understand how visitors use our site. You can disable cookies through your browser settings. We use Google Analytics to collect anonymized usage data.
8 Your Rights
- ▸ Request access to your personal data
- ▸ Request correction of inaccurate information
- ▸ Request deletion of your personal data
- ▸ Opt out of SMS by replying STOP
- ▸ Opt out of email by clicking unsubscribe
9 Children’s Privacy
Our services are not directed toward children under 13. We do not knowingly collect personal information from children. Contact us to request removal of any such data.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.
Get in Touch
Questions About This Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us directly.